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Workplace Conflict Mediation

Conflict in the workplace can be very damaging for employers and employees. Mediation is an effective way to navigate through the issues for the benefit of all those concerned.

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    Why Workplace Mediation?

    We spend so much of our lives working and in the work environment that when things go wrong work place conflict can invade every aspect of our lives.

    How mediation helps to resolve workplace conflicts

    If you are an employee experiencing a conflict at work or an employer seeing damaging conflict within your team, you will want to do everything possible to achieve a way to resolve your disagreements, grievances and disputes and move forward. Mediation will help you do that without leaving an unwelcome legacy or incurring hefty legal costs.

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    The great thing about Workplace Mediation is that it is a voluntary process lead by an impartial third party, the mediator. The purpose is to reduce conflict in the workplace and create future focused solutions.

    To do this, the mediator works with members of the workforce to cut through difficult issues and preserve and improve working relationships. The mediator’s role is to facilitate the process, not to make a judgement on who’s right and who’s wrong. They help all parties understand the issues involved and set out the options available to them, with a view to reaching a conflict resolution agreement that suits both sides.

    How Workplace Mediation works

    The Workplace Mediation process usually takes place over one day and you can take part in the process either online or face to face. We charge on a fixed fee basis so there is complete fee transparency.

    Step 1

    The mediator meets with each party individually to explore the issues before bringing the parties together to explore resolution options.

    Step 2

    Providing an agreement is reached, it is drawn up and signed by all parties.

    Step 3

    Everyone involved moves forward with no further mediation required, apart from review meetings which may be necessary in some cases.

    Benefits for the Employer

    Less time managing conflict and more time managing the businessProductive relationships and increased productivity in the work placeIncreased staff morale and employee engagementReduced sickness timeReduced staff turnover and fewer recruitment costsFar more cost effective than allowing matters to escalate to the formal dispute stageAvoids the potential for protracted disputes and costly litigation

    Benefits for the Employee

    Improved satisfactionFeeling supported by your employerBetter work/life balanceImprovement in mental wellbeingReduced stressSave and enhance long term working relationships


    When we receive a referral the first step is for us to ascertain that the referral is agreed by all parties. We set up a telephone appointment with the proposed parties to explain the process and how we can help.

    We then liaise regarding dates/times and ask for an agreed summary of the issues to be provided in advance. Prior to the mediation process taking place we provide our Agreement to Mediate. This is essentially a contract to be signed by all parties, and by the mediator, setting out important principles and ground rules for the process.

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    Smart Talking Fixed Mediation Fees

    All of our mediation work is undertaken on a fixed fee basis. We offer half day and full day rates. We offer face to face and on-line mediation and are prepared to travel. Fees are payable in advance and there are no hidden charges.

    If you would like more information please call 03330 344 646 or email us below